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FAQ

Reliability Engineering FAQ

< Common questions about our CI/CD reliability services
and Jenkins Reliability Engineering approach

< Jenkins Reliability Engineering (JRE) is our end-to-end methodology for transforming unreliable CI/CD systems into predictable, trustworthy pipelines. It combines specialized infrastructure architecture, reliability-focused testing practices, and proprietary monitoring systems to significantly improve build reliability. Unlike general DevOps approaches, JRE specifically addresses the root causes of non-deterministic builds and implements systematic remediation.
< Our Reliability Assessment calculates a comprehensive reliability score based on 27 distinct metrics, including build success rate, flaky test identification, failure pattern analysis, and mean time between failures. We analyze at least 90 days of build history to establish your baseline score, then implement targeted improvements with measurable impacts on your reliability metrics.
< Most enterprise clients begin with reliability scores between 50-75% (meaning 25-50% of builds fail for reasons unrelated to code quality). Our standard reliability transformation typically achieves significant improvements within the first few months, with our Managed Reliability Service maintaining consistently high reliability over time. We track these improvements with comprehensive metrics and transparent reporting.
< Standard Jenkins optimization typically focuses on performance (build speed) rather than reliability. Our Jenkins Reliability Engineering methodology prioritizes consistency and predictability, with specialized techniques to eliminate non-deterministic behavior. This includes our proprietary test stability framework, self-healing infrastructure design, and reliability-focused monitoring systems.
< Our Managed Reliability Service uses a comprehensive methodology to systematically improve build reliability. We measure build success as builds that accurately reflect code quality, not infrastructure issues. Our approach includes continuous monitoring, proactive maintenance, and a dedicated reliability team that responds quickly to any issues. Unlike general DevOps consultancies, we specialize exclusively in CI/CD reliability and employ proprietary tools specifically designed for this purpose.
< We specialize in solving the most challenging CI/CD reliability issues, including flaky tests with non-deterministic results, resource contention causing random failures, race conditions in parallel test execution, unreliable infrastructure provisioning, inconsistent environment variables, and failures during peak load periods. Our methodology has successfully addressed these issues at enterprise scale.
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